МЕРЕЊЕ УЧИНКА ПОЛИЦИЈЕ У ЕНГЛЕСКОЈ, ВЕЛСУ И СЕВЕРНОЈ ИРСКОЈ: ИНТЕГРАЦИЈА ПОВЕРЕЊА, ЛЕГИТИМИТЕТА И ПРОЦЕДУРАЛНЕ ПРАВДЕ
DOI:
https://doi.org/10.22190/TEME260218034VKljučne reči:
мерење учинка полиције, поверење у полицију, легитимност полиције, процедурална правда, демократска одговорностApstrakt
Овај чланак анализира међународна истраживања о мерењу учинка полиције, при чему се наглашава све већа централна улога јавног поверења и легитимитета полиције у дефинисању и операционализацији ефикасности и ефективности. Аутори тврде да традиционални показатељи учинка, као што су стопе расветљености, време одзива и број хапшења или притварања, нису довољни да обухвате пуну друштвену вредност и да би требало да буду допуњени перцептивним, процесним и процедуралним индикаторима. Ослањајући се на емпиријска истраживања у вези са макро и микро нивоом детерминанти поверења, укључујући стопе насилног криминала, демократски институционални контекст и социодемографске варијабле и варијабле по питању ставова, чланак показује практични значај процедуралне правде за јавно прихватање полицијских одлука, чак и кад су исходи неповољни за грађане. Анализа користи примере из Велике Британије да илуструје институционалну укорењеност ових концепата, фокусирајући се на оквир за процену PEEL у Енглеској и Велсу и функције одговорности полицијских и криминалистичких комесара, а истовремено укључује Северну Ирску као истакнут случај где мерење усмерено на легитимитет и поверење има посебан стратешки значај за управљање полицијом. Аутори закључују да одрживо побољшање учинка зависи од интегрисаног система индикатора који чини видљивим и резултате и друштвене последице рада полиције кроз транспарентност, механизме повратних информација и мерљиве мере заштите легитимности.
Reference
Anđelković, J., Vučetić, D. & Vukašinović-Radojićič, Z. (2024). Conceptual Issues of Public Officials Accountability: Research Conducted in Local Self-Government Units in the Republic of Serbia. TEME, XLVIII (3), 777−795. https://doi.org/10.22190/TEME240410044A.
Association of Police and Crime Commissioners (APCC) (n.d.). The role of Police and Crime Commissioners. https://www.apccs.police.uk/role-of-pcc/.
Bradford B., Jackson, J. (2010). Trust and Confidence in the Police: A Conceptual Review. SSRN. http://dx.doi.org/10.2139/ssrn.1684508.
Bradford, B., Jackson, J., & Stanko, E. A. (2009). Contact and confidence: Revisiting the impact of public encounters with the police. Policing and Society, 19(1), 20–46. https://doi.org/10.1080/10439460802457594.
Brunet, J. R. (2006). Measuring social equity performance in the criminal justice system. Paper presented at the Fifth Social Equity Leadership Conference, Omaha.
Chandek, M. S. (1999). Race, expectations, and evaluations of police performance: An empirical assessment. Policing: An International Journal of Police Strategies & Management, 22(4), 675–695. https://doi.org/10.1108/13639519910293594.
Charbonneau, É., & Riccucci, N. M. (2008). Beyond the usual suspects: An Analysis of the Performance Measurement Literature on Social Equity Indicators in Policing. Public Performance & Management Review, 31(4), 604–620. https://doi.org/10.2753/PMR153-9576310405.
Cheurprakobkit, S. (2000). Police-citizen contact and police performance: Attitudinal differences between Hispanics and non-Hispanics. Journal of Criminal Justice, 28(4), 325–336. https://doi.org/10.1016/S0047-2352(00)00042-8.
College of Policing. (2014). Code of ethics: A code of practice for the principles and standards of professional behavior for the policing profession of England and Wales. https://www.college.police.uk/What-we-do/Ethics/Documents/Code_of_Ethics.pdf
College of Policing. (2022). Race action plan: Improving Policing for Black people. https://www.npcc.police.uk/SysSiteAssets/media/downloads/our-work/race-action-plan/police-race-action-plan-improving-policing-for-black-people.pdf.
Collier, P. M. (2006). In search of purpose and priorities: Police performance indicators in England and Wales. Public Money & Management, 26(3), 165–172. https://doi.org/10.1111/j.1467-9302.2006.00518.x.
Čvorović, D. ( 2022 ). Latent crime and police statistics – The role of sense of security in the law enforcement work. Crimen, XIII (3), 247–264. https://scindeks-clanci.ceon.rs/data/pdf/2217-219X/2022/2217-219X2203247Q.pdf.
Feilzer, M. Y. (2009). Not fit for purpose! The (ab-)use of the British Crime Survey as a performance measure for individual police forces. Policing: A Journal of Policy and Practice, 3(2), 200–211. https://doi.org/10.1093/police/pap009.
Gianakis, G. A. (1994). Appraising the performance of “street-level bureaucrats”: The case of police patrol officers. American Review of Public Administration, 24(3), 299–315. https://doi.org/10.1177/027507409402400305.
Good Friday Agreement. (1998). The Belfast Agreement. UK Government. https://www.gov.uk/government/publications/the-belfast-agreement.
Grizzle, G. A. (2002). Performance Measurement and Dysfunction: The Dark Side of Quantifying Work. Public Performance & Management Review, 25(4), 363–369.
Hanway, P., & Hambly, O. (2023). Public perceptions of policing: A review of research and literature. Home Office. https://www.gov.uk/government/publications/public-perceptions-of-policing-a-review-of-research-and-literature/public-perceptions-of-policing-a-review-of-research-and-literature.
Hartley, J., Vo, Q., Beashel, J., Parker, S., Kahlil, L. & Sicilia, M. (2019). Leadership to create public value. Centre for Policing Research and Learning. https://university.open.ac.uk/centres/policing/research/leadership-management-and-organisation/305-leadership-create-public-value.
Hatry, H. P. (2006). Performance measurement: Getting results (2nd ed.). Urban Institute Press.
Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services. (2018). Value for money profiles. https://hmicfrs.justiceinspectorates.gov.uk/publications/value-for-money-profiles/
Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services. (2022). PEEL: Police legitimacy 2022. https://hmicfrs.justiceinspectorates.gov.uk/peel-assessments/.
Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services. (2023). PEEL assessment framework 2023–2025. https://hmicfrs.justiceinspectorates.gov.uk/publications/peel-assessment-framework-2023-2025/.
Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services. (2024). Proposed policing inspection programme and framework 2025–29. https://hmicfrs.justiceinspectorates.gov.uk/publication-html/proposed-policing-inspection-programme-and-framework-2025-29/.
Hillsborough Independent Panel. (2012). The report of the Hillsborough Independent Panel. UK Government. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/229038/0581.pdf.
Home Office. (2023). Draft community scrutiny framework: National guidance for community scrutiny panels. GOV.UK. https://www.gov.uk/government/consultations/national-guidance-for-community-scrutiny-panels/draft-community-scrutiny-framework-national-guidance-for-community-scrutiny-panels-accessible-version.
Home Office. (2026). Police performance framework. GOV.UK. https://www.gov.uk/government/publications/police-performance-framework.
Horváth, O. (2025). The forensic significance of 3D reconstruction from the crime scene to the courtroom. In S. Kosztya, A. Fullár, H. Pamjav, D. Petrétei, Z. Szoldán, M. Teknős-Abonyi, & Z. Ujvári (Eds.), Géza Katona was born a hundred years ago: centenary volume (pp. 139–146). National Center for Expertise and Research.
Hurst, Y. G., & Frank, J. (2000). How kids view cops: The nature of juvenile attitudes toward the police. Journal of Criminal Justice, 28(3), 189–202.
Independent Commission on Policing for Northern Ireland. (1999). A new beginning: Policing in Northern Ireland (The Patten Report). UK Government. https://cain.ulster.ac.uk/issues/police/patten/patten99.pdf.
Independent Office for Police Conduct. (2024). Annual report and accounts 2023/24. https://assets.publishing.service.gov.uk/media/67a09c1d4731769befb0476a/_HC+707_+-+IOPC+Annual+Report+and+Accounts+2023-24.pdf.
Jackson, J. & Bradford, B. (2022). On the nature of Acquiescence to Police Authority: A Commentary on Hamm et al. (2022). Legal and Criminological Psychology, 27(2), 147–154. https://doi.org/10.1111/lcrp.12217.
Jackson, J., & Bradford, B. (2010). What is trust and confidence in the police? Policing: A Journal of Policy and Practice, 4(3), 241–248. https://doi.org/10.1093/police/paq020.
Jackson, J., Bradford, B., Hough, M., Myhill, A., Quinton, P., & Tyler, T. R. (2012). Why do people comply with the law? Legitimacy and the influence of legal institutions. British Journal of Criminology, 52(6), 1051–1071. https://doi.org/10.1093/bjc/azs032.
Jang, H., Joo, H.-J., & Zhao, J. S. (2010). Determinants of public confidence in police: An international perspective. Journal of Criminal Justice, 38(1), 57–68. https://doi.org/10.1016/j.jcrimjus.2009.11.008.
Li, J., Zhang, S., Sun, I. & Ho, A. (2024). Police legitimacy and procedural justice for children and youth: a scoping review of definitions, determinants, and consequences. Frontiers in Sociology, 9(24). https://doi.org/10.3389/fsoc.2024.1409080.
Lee, S., Kwak, D. & Yoo, Y. (2025). Police legitimacy through procedural justice: Examining the dual mediating role of institutional trust and obligation to obey. Policing: An International Journal, 48(1). https://doi.org/10.1108/PIJPSM-06-2024-0095.
Lippai, Z. (2024a): Security, Insurance and Services – Organizing the UEFA EURO 2020 European Football Championship in Hungary. Rendőrségi Tanulmányok (Police Studies) 7(1), 4-36. https://doi.org/10.53304/RT.2024.1.01.
Lippai Z. (2024b): Rethinking roles in ensuring security. National University of Public Service (NKE), NKE Doctoral School of Law Enforcement, 121-122.
Lister, S., & Rowe, M. (2015). Accountability of policing. Routledge.
Loader, I., & Mulcahy, A. (2003). Policing and the condition of England: Memory, politics and culture. Oxford University Press. https://doi.org/10.1093/acprof:oso/9780198299066.001.0001
Macpherson, W. (1999). The Stephen Lawrence inquiry: Report of an investigation. Home Office.
Mawby, R. I. (1996). Comparative research of police practices in England, Germany, Poland, and Hungary. In Policing in Central and Eastern Europe: Comparing firsthand knowledge with experience from the West (pp. 473–485). https://www.ojp.gov/ncjrs/virtual-library/abstracts/comparative-research-police-practices-england-germany-poland-and.
Mazerolle, L., Antrobus, E., Bennett, S., & Tyler, T. R. (2013). Shaping citizen perceptions of police legitimacy: A randomized field trial of procedural justice. Criminology, 51(1), 33–63. doi: 10.1111/j.1745-9125.2012.00289.x.
Mazerolle, L., Sargeant, E., Cherney, A., & Bennett, S. (2014). Procedural justice and legitimacy in policing. Springer. https://doi.org/10.1007/978-3-319-04543-6.
Mijalković, S. & Popović Mančević, M. (2017). Radna motivacija policijskih službenika u lokalnoj zajednici, In D. Subošić (ed), Upravljanje policijskom organizacijom u sprečavanju i suzbijanju pretnji bezbednosti u Republici Srbiji (pp. 107−120). Beograd: Kriminalističko-policijska akademija.
Moore, M. H., & Braga, A. A. (2003a). The “bottom line” of policing: What citizens should value (and measure!) in police performance. Police Executive Research Forum.
Moore, M. H., & Braga, A. A. (2003b). Measuring and improving police performance: The lessons of Compstat and its progeny. Policing: An International Journal of Police Strategies & Management, 26(3), 439-453. https://doi.org/10.1108/13639510310489485.
Mulcahy, A. (2006). Policing Northern Ireland: Conflict, legitimacy and reform. Willan Publishing.
Murphy, K., Hinds, L., & Fleming, J. (2008). Encouraging public cooperation and support for the police. Policing & Society, 18(2), 136–155. https://doi.org/10.1080/10439460802008660.
National Audit Office. (2015). Financial sustainability of police forces in England and Wales.
Nyitrai, E. (2025): Artificial intelligence in criminalistics: new dimensions of AI Copywriting. Belügyi Szemle, 73(SI1), 199–210. https://doi.org/10.38146/BSZ-AJIA.2025.v73.SI1.pp199-210.
Office for National Statistics. (2023). User guide to crime statistics for England and Wales: Measuring public confidence in the police. https://www.ons.gov.uk/peoplepopulationandcommunity/crimeandjustice/methodologies/userguidetocrimestatisticsforenglandandwales.
Office for National Statistics. (2024). Confidence in the local police: Ethnicity facts and figures. https://www.ethnicity-facts-figures.service.gov.uk/crime-justice-and-the-law/policing/confidence-in-the-local-police/latest.
Organisation for Economic Co-operation and Development. (n.d.). Assessment of the Hungarian measurement framework: Enhancing the public procurement performance measurement framework in Hungary. https://www.oecd.org/en/publications/enhancing-the-public-procurement-performance-measurement-framework-in-hungary_afc1d91a-en/full-report/component-6.html.
Orr, M., & West, D. M. (2007). Citizen evaluations of local police: Personal experience or symbolic attitudes? Administration & Society, 38(6), 649–668. DOI: 10.1177/0095399706293989.
Pachon, H. P., & Lovrich, N. P. (1977). The consolidation of urban public services: A focus on the police. Public Administration Review, 37(6), 38–47.
Payne, B. K., & Gainey, R. R. (2007). Attitudes about the police and neighborhood safety in disadvantaged neighborhoods: The Influence of Criminal Victimization and Perceptions of a Drug Problem. Criminal Justice Review, 32(2), 142–155. https://doi.org/10.1177/0734016807300500.
Peacock, R. P. (2022). The generalizability of public judgments of procedural justice across police interaction and demographic variables. Journal of Criminal Justice, 82, Article 101999. https://doi.org/10.1016/j.jcrimjus.2022.101999.
Pérez-Vincent, S. M., & Puebla, M. (2024). Procedural justice and police legitimacy: Evidence from a vignette experiment in Central America. Inter-American Development Bank. https://publications.iadb.org/en/procedural-justice-and-police-legitimacy-evidence-vignette-experiment-central-america.
Police (Northern Ireland) Act 2000, c. 32, §52. (2000). https://www.legislation.gov.uk/ukpga/2000/32/section/52.
Public Safety Canada. (2015). Measuring the performance of the police: The perspective of Canadian police board members. https://www.publicsafety.gc.ca/cnt/rsrcs/pblctns/2015-r034/2015-r034-en.pdf.
RAND Europe. (2023). International approaches to police performance measurement. https://www.rand.org/pubs/research_reports/RRA2790-1.html.
Reisig, M. D., & Parks, R. B. (2000). Experience, quality of life, and neighborhood context: A hierarchical analysis of satisfaction with police. Justice Quarterly, 17(3). 575–629.
Reynolds, J. J., Estrada-Reynolds, V., & Nunez, N. (2018). Development and validation of the Attitudes Towards Police Legitimacy Scale. Law and Human Behavior, 42(2), 119–134. https://doi.org/10.1037/lhb0000281.
Shane, J. M. (2010). Performance management in police agencies: a conceptual framework. International Journal of Police Science & Management, 12(1), 6-29. https://doi.org/10.1108/13639511011020575.
Shin, Doh Chull (1977): The quality of municipal service: Concept, measure, and results. Social Indicators Research, 4(1), 207–229. https://doi.org/10.1007/BF00353131.
Stanko, E. A., & Bradford, B. (2009). Beyond measuring ‘how good a job’ police are doing: The MPS model of confidence in policing. Policing, 3(4), 322–330. https://doi.org/10.1093/police/pap047.
Sunshine, J., & Tyler, T. R. (2003). The role of procedural justice and legitimacy in shaping public support for policing. Law & Society Review, 37(3), 513–548. https://doi.org/10.1111/1540-5893.3703002.
Tyler, T. (2014). Legitimacy and Procedural Justice: A New Element of Police Leadership. Office of Justice Programs. https://www.ojp.gov/library/publications/legitimacy-and-procedural-justice-new-element-police-leadership.
Tyler, T. R., & Huo, Y. J. (2002). Trust in the law: Encouraging public cooperation with the police and courts. Russell Sage Foundation.
Tyler, T. R., & Lind, E. A. (1992). A Relational Model of Authority in Groups. Advances in Experimental Psychology, 25, 115–191. https://doi.org/10.1016/S0065-2601(08)60283-X.
UK Statistics Authority. (2025). National Statistician’s independent review of the measurement of public services productivity. https://uksa.statisticsauthority.gov.uk/publication/national-statisticians-independent-review-of-the-measurement-of-public-services-productivity/pages/14/.
Van Dijk, J. J. M. (2001). Attitudes of victims and repeat victims towards the police. In G. Farrell & K. Pease (Eds.), Repeat victimization. Criminal Justice Press.
Weitzer, R., & Tuch, S. A. (2002). Perceptions of racial profiling: Race, class, and personal experience. Criminology, 40(2), 435–456. https://doi.org/10.1111/j.1745-9125.2002.tb00962.x.
Weitzer, R., & Tuch, S. A. (2005). Determinants of public satisfaction with the police. Police Quarterly, 8, 279–297. https://doi.org/10.1177/1098611104271105.
Wolfe, S. E. (2011). The effect of low self-control on perceived police legitimacy. Journal of Criminal Justice, 39(1), 67–74. https://doi.org/10.1016/j.jcrimjus.2010.10.006.
Worden, R. E. & McLean, S. J. (2018). Measuring, managing, and enhancing procedural justice in policing: Promise and pitfalls. Criminal Justice Policy Review, 29(2), 149–171. https://doi.org/10.1177/08874034166625.
Yesberg, J. A., Sargeant, E., Fenn, L., Murphy, K. & Madon, N. (2024). Fairness in policing: How does internal procedural justice translate to external procedural justice? Policing: A Journal of Policy and Practice, 18(1). https://doi.org/10.1093/police/paae126.