EMOTIONAL INTELLIGENCE OF EMPLOYEES – ELEMENTS, DEVELOPMENT AND EFFECTS/ЕМОЦИОНАЛНА ИНТЕЛИГЕНЦИЈА ЗАПОСЛЕНИХ – ЕЛЕМЕНТИ, РАЗВОЈ И ЕФЕКТИ
Ključne reči:
emotional intelligence, employees, company, performancesApstrakt
The quality of interpersonal relations in all aspects of human functioning is essentially determined by the level of emotional intelligence of the subjects involved in these relations. Since labour systems are also social systems, it is very important that employees constituting them have developed emotional intelligence, because there is almost no activity in the company which does not require cooperation and communication with other people. If employees, and especially managers, do not possess emotional intelligence, such situation may cause many problems and conflicts for whose resolving the organisational resources are unproductively spend. Bearing in mind the importance of emotional intelligence for successful functioning of the labour systems, the aim of this paper is to draw attention to the key components of this concept and the benefits that the emotional intelligence of employees can generate in daily functioning of the companies. The paper also presents the results of the empirical research conducted in the companies in the Republic of Serbia, which confirmed existence of a high level of corelation between the elements of emotional intelligence as well as that there is statisticaly significant influence of emotional intelligence of the employees on their performances assessed by their superiors.
Key words: emotional intelligence, employees, company, performances.
Квалитет међуљудских односа у свим областима људског деловања у великој мери је одређен нивоом емоционалне интелигенције субјеката који учествују у тим односима. Будући да су радни системи истовремено и социјални системи, веома је важно да запослени који их чине имају развијену емоционалну интели- генцију, јер готово да не постоје активности у њима за чије обављање није по- требна сарадња и комуникација са другим људима. Уколико пак запослени, а нарочито руководиоци, не поседују развијену емоционалну интелигенцију, то може проузроковати бројне проблеме и конфликте у радној средини за чије решавање се непродуктивно троше организациони ресурси. Имајући у виду значај емоционалне интелигенције запослених за успешно функционисање радних система, циљ рада је најпре да укаже на основне димензије овог концепта, те позитивне и корисне стране које емоционална интелигенција запослених може да створи у свакодневном функционисању предузећа. У раду су представљени и резултати емпиријског истраживања спроведеног у предузећима у Републици Србији, у оквиру кога је утврђено да постоји висок степен корелације између елемената емоционалне интелигенције, као и статистички значајан утицај емоционалне интелигенције запослених на перформансе које остварују и које су утврђене од стране њихових надређених.
Кључне речи: емоционална интелигенција, запослени, предузеће, перформансе.
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