ПРИМЕНА РОБОТА У ТУРИСТИЧКОЈ И УГОСТИТЕЉСКОЈ ИНДУСТРИЈИ: БИБЛИОМЕТРИЈСКА АНАЛИЗА
DOI:
https://doi.org/10.22190/TEME240318022GKljučne reči:
туризам, угоститељство, роботи, радни задаци, библиометријска анализаApstrakt
У раду је применом библиометријске анализе указано на тренутно стање научне литературе која се бави применом робота на унапређење услуга и радних активности у туризму и угоститељству, и то са аспекта најзначајнијих тема, часописа, аутора и земаља. Истраживање је обухватило анализу 27 часописа из области туризма и угоститељства који су индексирани у Journal Citation Report у оквиру Web of Science. Методом претраживања речи „робот” или „роботика” у наслову, кључним речима и апстракту селектовани су одговарајући радови. Укупан број радова који је задовољио критеријуме био је 208. Радови су објављени у периоду од 1984. до 2023. године. Радове је писало укупно 463 аутора из 38 земаља, од чега 98 аутора има више од једног објављеног рада. Две најзначајније теме које су анализиране у радовима биле су „услужни роботи” и „вештачка интелигенција”. Резултати истраживања представљају значајну полазну основу за даљи развој ове области и холистички приступ проучавања постојеће литературе која се бави применом робота у туризму и угоститељству.
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